Last updated: August 2025
1. Who We Are
Lowndes, Reid & Co is a firm of solicitors authorised and regulated by the Solicitors Regulation Authority (SRA No. 652841). Our registered office is at 2-4 Sheet Street, Windsor, SL4 1BG. We are the data controller for the personal information we hold about you.
If you have any questions about this policy or how we handle your data, please contact us at info@lowndesreid.co.uk or by post to our registered office.
2. What Information We Collect
We may collect and process the following personal data:
- Identity and contact data — name, address, telephone number, email address.
- Matter data — information you provide when instructing us on legal matters, which may include sensitive personal data such as financial, health or family information.
- Website usage data — IP address, browser type, pages visited and time spent on our website, collected via cookies.
- Correspondence — emails, letters and records of telephone calls.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide legal services and manage your matter.
- To comply with our legal and regulatory obligations, including anti-money laundering checks.
- To send you information relevant to your matter or, where you have consented, updates about our services.
- To improve our website and services.
- To manage our business operations, including billing and accounts.
4. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Contract — processing is necessary for the performance of our retainer agreement with you.
- Legal obligation — we must process certain data to comply with our regulatory duties.
- Legitimate interests — for business management and improving our services.
- Consent — where you have given us specific consent, for example to receive marketing communications.
5. Who We Share Your Information With
We do not sell your personal data. We may share it with:
- Courts, tribunals and regulatory authorities as required in connection with your matter.
- Third-party professionals instructed on your behalf, such as barristers, experts and agents.
- IT and cloud service providers who assist us in running our practice, subject to appropriate data processing agreements.
- Our insurers and auditors as required.
6. How Long We Keep Your Data
We retain client files for a minimum of six years following the conclusion of a matter, in line with professional regulations and limitation periods. Certain data may be retained for longer where required by law or regulation.
7. Your Rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data where we have no legitimate reason to continue processing it.
- Object to processing based on legitimate interests.
- Request restriction of processing in certain circumstances.
- Data portability where processing is based on consent or contract.
To exercise any of these rights, please contact us in writing at our registered office or by email at info@lowndesreid.co.uk. We will respond within one month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
8. Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. All staff are trained on data protection obligations.
9. Cookies
Our website uses cookies. Please see our Cookie Policy for full details.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last revision.